Frequently Asked Questions
How do I receive my e-gift card?
E-gift cards are delivered instantly to the email address used at checkout. You'll receive two separate emails: one with your order receipt, and one email containing the digital gift card with your unique gift card code and gift card balance.
*Emails may occasionally land in the Promotions or Spam folders, so please check those folders if you don't receive your gift card in your main inbox instantly.
What if I don’t see the gift card in my inbox?
Please check your Spam, Junk, and Promotions folders. Two emails are sent: one receipt email and one gift card email containing the code and balance. Occasionally, these emails may land in different inbox folders.
If you still don’t see it, feel free to contact us and we’ll be happy to help.
Can I send the gift card directly to the recipient?
Gift cards are automatically delivered to the purchaser’s email address along with the order receipt. You can then forward the gift card email (which includes the unique code and balance) to your chosen recipient.
If you enter the recipient’s email at checkout, they will receive both the gift card and the order receipt. For a smoother gifting experience, we recommend checking out with your own email first, then forwarding the gift card email to them separately.
Can discount codes be applied when purchasing a gift card?
No, discount codes and promotional offers cannot be applied to gift card purchases. Gift card purchases must be paid in full.
**If a discount is accidentally applied at checkout when purchasing a gift card, the gift card will be automatically deactivated and the order will be cancelled/refunded. This ensures gift card value and balance remain accurate and valid for future use.
Can I return or get a refund on a gift card after purchase?
No. All gift card sales are final and non-refundable once processed. Gift cards cannot be returned, canceled, or refunded after checkout is complete, so please double-check the amount before placing your order.
Do gift cards expire?
No. Our digital gift cards never expire, so your recipient can redeem them whenever they’re ready.
Can a gift card be used more than once?
Yes. As long as there is a remaining balance, the gift card balance can be applied to multiple purchases.
Is this a physical card?
No, it’s a digital gift card. Instant, and perfect for last-minute gifting.
Are there any processing fees when purchasing a gift card?
No, our gift cards have no processing fees.
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